{"id":13,"date":"2023-12-11T14:00:15","date_gmt":"2023-12-11T14:00:15","guid":{"rendered":"https:\/\/dhirenmasala.com\/?page_id=13"},"modified":"2023-12-22T16:31:43","modified_gmt":"2023-12-22T16:31:43","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/dhirenmasala.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37c01cf2 e-flex e-con-boxed e-con e-parent\" data-id=\"37c01cf2\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69ca42aa elementor-widget elementor-widget-text-editor\" data-id=\"69ca42aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<h3>Overview<\/h3>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><strong>Return and Replacement<\/strong><\/p>\n<p>M\/S. DHIREN MASALAhas a 3 day replacement policy. If you are unhappy with the product you have received, you can initiate a replacement within 3 days from the date of delivery. To initiate a replacement, please notify us by emailing us at&nbsp;with the subject&nbsp;<strong>\u201cOrder Return\u201d<\/strong>. Any replacement initiated post 3 days of the delivery date will&nbsp;<strong>not<\/strong>&nbsp;be accepted.<\/p>\n<p>Once we receive your replacement request, we will send you a confirmation email containing the instructions to replace the product within 24-48 hours. You can then send us the product via any cost effective courier service\/ registered post to the following address:<\/p>\n<p><\/p>\n<p><strong>M\/S. DHIREN MASALA https:\/\/dhirenmasala.com\/\u2013 <\/strong><\/p>\n<p>K-11\/a, Marine House, 93- Dr. Maheshwari Road, Opp. Chinch Bunder Petrol Pump, Dongri, Mumbai &#8211; 400009<\/p>\n<p><!-- \/wp:list --><!-- wp:paragraph --><\/p>\n<h2>Refunds<\/h2>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><b>Late or missing refunds<\/b><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><b>Sale items<\/b><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<h2>Exchanges<\/h2>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<h2>Gifts<\/h2>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<h2>Shipping returns<\/h2>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<h2>Need help?<\/h2>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Contact us at&nbsp;<span style=\"background-color: rgb(250, 250, 250); color: rgb(26, 34, 37); font-family: Roboto; font-size: 15px; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">info@dhirenmasala.com<\/span><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: 1.4rem;\">&nbsp;for questions related to refunds and returns.<\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Overview Return and Replacement M\/S. DHIREN MASALAhas a 3 day replacement policy. If you are unhappy with the product you have received, you can initiate a replacement within 3 days from the date of delivery. To initiate a replacement, please notify us by emailing us at&nbsp;with the subject&nbsp;\u201cOrder Return\u201d. Any replacement initiated post 3 days[&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/dhirenmasala.com\/index.php\/wp-json\/wp\/v2\/pages\/13"}],"collection":[{"href":"https:\/\/dhirenmasala.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dhirenmasala.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dhirenmasala.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dhirenmasala.com\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":3,"href":"https:\/\/dhirenmasala.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":5410,"href":"https:\/\/dhirenmasala.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/5410"}],"wp:attachment":[{"href":"https:\/\/dhirenmasala.com\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}